BodyFix Massage Therapies customer privacy notice This privacy notice tells you what to expect us to do with your personal information. Contact details What information we collect, use, and why Lawful bases and data protection rights Where we get personal information from How long we keep information Who we share information with How to complain Contact details Telephone 07794011929 Email bodyfixmtij@gmail.com What information we collect, use, and why We collect or use the following information to provide patient care, services, pharmaceutical products and other goods: Name, address and contact details Gender Pronoun preferences Date of birth Emergency contact details Health information (including medical conditions, allergies, medical requirements and medical history) Information about care needs (including disabilities, home conditions, medication and dietary requirements and general care provisions) Payment details (including card or bank information for transfers and direct debits) Records of meetings and decisions We also collect the following special category information to provide patient care, services, pharmaceutical products and other goods. This information is subject to additional protection due to its sensitive nature: Health information We collect or use the following personal information for patient app or portal functionality: Names and contact details Addresses Medical history Payment details Account information, including registration details Marketing preferences We collect or use the following personal information to comply with legal requirements: Name Contact information Any other personal information required to comply with legal obligations We also collect the following special category information to comply with legal requirements. This information is subject to additional protection due to its sensitive nature: Health information We collect or use the following personal information for information updates, marketing or market research purposes: Names and contact details Marketing preferences Website and app user journey information Records of consent, where appropriate Information relating to the national data opt-out We collect or use the following personal information for dealing with queries, complaints or claims: Names and contact details Payment details Account information Purchase or service history Customer or client accounts and records Information relating to health and safety (including incident investigation details and reports and accident book records) Correspondence Lawful bases and data protection rights Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website: Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access. Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification. Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure. Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing. Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing. Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability. Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent. If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice. Our lawful bases for the collection and use of your data Our lawful bases for collecting or using personal information to provide patient care, services, pharmaceutical products and other goods are: Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. Legitimate interests - we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: We collect personal health data from our clients to ensure we deliver a safe, specific and bespoke treatment and rehabilitation plan that is both optimal for client health and wellbeing, but also allows us to minimise risk of adverse outcomes. Failing to disclose past or present health or injury information, when requested, may lead to treatment modalities being used which may be contraindicated by past or present conditions. For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above. Our lawful bases for collecting or using personal information for patient app or portal functionality are: Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: Collecting personal information for the use of the client app, allows us to adequately and efficiently collate payment information to the relevant client and their purchase history. Should a need arise for a return or refund of fees paid via the client app, we will be able to accurately locate the initial payment and process the refund for the client. For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above. Our lawful bases for collecting or using personal information to comply with legal requirements are: Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. Our lawful bases for collecting or using personal information for information updates, marketing or market research purposes are: Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: We collect personal information for marketing or market research purposes to enable us to provide offers and information on new therapy modalities which may be of benefit to any of our clients. For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above. Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are: Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. Where we get personal information from Directly from you Family members or carers Other health and care providers When treating clients under the age of 16, we will only do so at the request of their parent or legal guardian and any personal information, medical or injury history will be provided by their parent\/guardian in the presence of the client to be treated. How long we keep information For insurance purposes we are required to retain client case files, and the personal information they contain, for a minimum of three years. Information collected in these documents will be kept in compliance with all current GDPR guidelines. If you would like your case file to be deleted after this period, please refer to your legal right to withdrawal. For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above. Who we share information with Others we share personal information with Other health providers (eg GPs and consultants) Insurance companies, brokers and other intermediaries Organisations we’re legally obliged to share personal information with Duty of confidentiality We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where: you’ve provided us with your consent (we have taken it as implied to provide you with care, or you have given it explicitly for other uses); we have a legal requirement (including court orders) to collect, share or use the data; on a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime); If in England or Wales – the requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied; or If in Scotland – we have the authority to share provided by the Chief Medical Officer for Scotland, the Chief Executive of NHS Scotland, the Public Benefit and Privacy Panel for Health and Social Care or other similar governance and scrutiny process. National data opt-out We comply with England’s national data opt-out because we’re using confidential patient information for purposes beyond individual care. To find out more or to register your choice to opt out, please visit www.nhs.uk/your-nhs-data-matters. How to complain If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. The ICO’s address:            Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF Helpline number: 0303 123 1113 Website: https://www.ico.org.uk/make-a-complaint